Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Western region of the United States, specifically in the Mountain or Pacific Time Zones.

About the role

Yelp’s Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will support, consult, and retain our advertisers post-sale. We encourage applications from candidates who may not meet every requirement but demonstrate strong potential.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle inbound phone calls, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to handle escalated client situations
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to suit client needs, including asking probing questions and handling objections
• Exhibit strong communication skills, both externally with clients and internally with Yelp employees
• Maintain organization and efficiency in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills, with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners professionally and solution-oriented
• Ability to balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to an individual hardline high-speed internet connection (satellite internet or mobile hotspots are not sufficient)

Schedule

• Permanent Saturday–Wednesday schedule
• Weekends: 7:00 AM–4:00 PM PST
• Weekdays: 9:00 AM–6:00 PM in your local timezone
• Full-time position

Benefits

• Medical, vision, and dental coverage (effective on first day)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire, increases with tenure), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement

Pay

Base salary of $50,000 plus performance-based incentives.