Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Western region of the United States (Mountain or Pacific Time Zones).

About the role

As a member of the Inbound Sales Retention team, you will support, consult, and retain Yelp’s small business advertisers post-sale, providing a 5-star experience. We encourage applications from candidates who may not meet every requirement but demonstrate strong potential.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle inbound phone calls, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to manage escalated client concerns
• Become an expert in Yelp’s advertising solutions, adapting recommendations to client needs through probing questions and objection handling
• Exhibit strong communication skills with clients and internal teams
• Maintain organization and efficiency in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills to track and complete numerous details
• Ability to handle tough conversations professionally and solution-oriented
• Balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to a hardline high-speed internet connection (no satellite or mobile hotspot)

Schedule

• Permanent Saturday–Wednesday schedule
• Weekends: 7:00 AM–4:00 PM PST
• Weekdays: 9:00 AM–6:00 PM in your local timezone
• Full-time position

Pay

Base salary of $50,000 plus performance-based incentives.

Benefits

• Medical, vision, and dental coverage (effective day one)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work-from-home reimbursement