Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Western region of the United States (Mountain or Pacific Time Zones).

About the role

Yelp’s Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement—we value great people, not just checkboxes.

This is a full-time position with a permanent schedule of Saturday–Wednesday. On weekends, you will work 7:00am–4:00pm PST; on weekdays, 9:00am–6:00pm in your local timezone.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle an inbound phone queue, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to manage escalated client interactions
• Become an expert in Yelp’s advertising solutions, tailoring recommendations to client needs through probing questions and objection handling
• Maintain strong communication with clients and internal teams
• Stay organized and efficient in a fast-paced environment
• Consistently meet or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills, with attention to detail
• Ability to handle tough conversations professionally and solution-oriented
• Balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to a hardline high-speed internet connection (no satellite or mobile hotspot)

Benefits

• Medical, vision, and dental coverage (effective day one)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work-from-home reimbursement

Pay

The base salary for this role is $50,000, plus performance-based incentives.

Schedule

• Full-time, permanent schedule: Saturday–Wednesday
• Weekends: 7:00am–4:00pm PST
• Weekdays: 9:00am–6:00pm in your local timezone