Werkstudent*in Community Management (m/w/d)

Standorte: Mainz oder Berlin | Arbeitszeit: bis zu 20 Wochenstunden | Befristet

Responsibilities

• Engage with the community by answering questions thoroughly, empathetically, and proactively in comment sections
• Serve as a solution-oriented liaison between public broadcasting clients and their social media communities
• Resolve conflicts to foster a constructive discussion atmosphere on ZDF’s social media channels
• Support editorial teams in crisis management and help de-escalate tense situations
• Provide background information, conduct research, and correct inaccuracies
• Collaborate closely with social media teams, delivering community insights to shape content across platforms

Requirements

• Currently enrolled in a humanities, media, communications, or related field of study
• Excellent communication skills and a strong commitment to quality
• Strong writing skills with an ability to adapt tone appropriately
• Familiarity with social media platforms (TikTok, YouTube, Instagram) and a keen sense for online trends, memes, and relevant platforms
• Able to maintain focus under pressure, resilient, and crisis-ready
• Reliable, precise, and capable of working independently
• Enjoy researching and have a strong understanding of credible sources
• Team player with open communication; ideally, some prior experience in community management
• Strong general knowledge and interest in political, economic, historical, and social topics
• Willingness to work weekends, holidays, and off-peak hours
• Must remain enrolled as a student for at least one more year
• Proficient in common MS Office applications
• Fluent in German and English, both written and spoken

Benefits

• Varied responsibilities with room for independent decision-making
• Collaboration with a motivated and engaged team on exciting, diverse projects
• Open, relaxed, yet professional work culture with flat hierarchies
• Attractive, modern, and ergonomic workspace in a green office environment
• Flexible working hours and mobile office options, subject to agreement with your manager
• Regular company events and a welcoming team atmosphere