Werkstudent:in 1st Level Support (m/w/d)

About the role

You are the first point of contact for our existing customers in the support chat. You answer questions clearly, friendly, and empathetically, guiding users safely through our software.

• Determine whether reported issues are user-related or bugs, and attempt to reproduce them.
• Document cases comprehensively (steps, screenshots, context) and escalate them when necessary.
• Maintain our FAQ and knowledge base to make recurring questions easier to resolve.
• Collect structured feedback from support to directly contribute to product improvements.

Requirements

• Currently enrolled as a student.
• German and English at a minimum B2 level (must-have).
• Openness, friendliness, and genuine empathy in direct customer interactions.
• Structured, precise communication and a calm demeanor, even with multiple chats simultaneously.
• Technical affinity and enjoyment in learning new software.
• Analytical thinking: ability to explore problems systematically and describe them reproducibly.
• Reliability, self-responsibility, and enthusiasm for teamwork in a remote setup.

Nice to have

• Experience with support chats or ticketing systems.
• Basic understanding of SaaS products or web technologies.

Benefits

• Mobile work setup.
• Flexible working hours tailored to your academic schedule (adjustable by semester, month, or week).
• Ownership from day one, supported by structured onboarding.
• Direct collaboration with Customer Success and Development teams—your input matters.

Schedule

10–20 hours per week, flexibly planned.

Start: immediately or by arrangement.

Work location: Remote within Germany.