Wellness Operations Manager

About the role

The Wellness Operations Manager is a key leadership role responsible for building, managing, and scaling the operational infrastructure behind FX Well Wellness Services events and programs. This role directly manages the Wellness Specialist Manager and Event Coordinator.

Responsibilities

• Operations Leadership: Serve as the primary operational leader for Wellness Services, directly manage the Wellness Specialist Manager and Event Coordinator, lead weekly operations meetings, create clear accountability structures, and build scalable systems that support increasing event volume.
• Event Execution and Quality Assurance: Support systems for event preparation, supplies, inventory, ordering, packing, shipping, and post-event closeout. Monitor event readiness, identify risks before events occur, and attend client events regularly to evaluate setup, provider execution, participant experience, and client satisfaction.
• Provider Network and Recruiting Support: Partner with the Wellness Specialist Manager to support recruiting, hiring, onboarding, activation, retention, and utilization of 1099 wellness providers. Support the goal of recruiting and onboarding approximately 10-12 new providers per month, based on business needs and event demand.
• Event Menu Ownership: Own and maintain the operational structure behind the Wellness Services Event Menu, including activity outlines, educational purpose, provider expectations, supply requirements, setup needs, client expectations, quality standards, and event playbooks for each service offering.
• Sales and Cross-Functional Support: Partner with Account Management and Business Development to ensure services are sold accurately and realistically. Provide operational input on feasibility, lead time, provider availability, setup needs, client expectations, risks, and department capacity.
• Process Improvement and Scalability: Develop and document SOPs for event operations, provider staffing, supply management, and service delivery. Track recurring operational issues, implement improvements, monitor quality trends, and identify capacity constraints, operational gaps, and future staffing needs.

Qualifications

• 3-5 years of relevant experience in operations, event management, wellness programming, corporate wellness, hospitality, client services, or a related field.
• Previous people management experience required; this should not be the candidate's first time managing direct reports.
• Experience managing events, field operations, service delivery, vendors, contractors, or distributed teams strongly preferred.
• Experience working with 1099 contractors, providers, vendors, or part-time field staff preferred.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage multiple moving parts, competing deadlines, and time-sensitive details.
• Comfortable working in a fast-paced, growing, start-up-style environment where priorities can shift and processes are evolving.
• Self-motivated, proactive, detail-oriented, and able to operate without constant direction.
• Passion for events, wellness, service delivery, and creating excellent client experiences.
• Ability to travel within the Baltimore-Washington, DC Metro area for office days, client events, and team needs.

Skills

• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage multiple moving parts, competing deadlines, and time-sensitive details.
• Passion for events, wellness, service delivery, and creating excellent client experiences.

Benefits

FX Well offers a competitive employment package designed to support teammates personally and professionally. Compensation will be based on experience, qualifications, and overall fit for the role. Benefits include:

• $60,000 - $80,000 annual salary range.
• Paid time off and company-recognized holidays, based on eligibility.
• Health insurance and voluntary benefit options, based on eligibility.
• Complimentary fitness membership and access to wellness-focused resources.
• Professional development, leadership growth, and opportunities to contribute to a growing department.
• A supportive team culture built around passion, accountability, evolution, and service.

Pay

$60,000 - $80,000 annual salary range.

Schedule

This position follows a hybrid work schedule based on business needs, client activity, event volume, and department priorities. Weekly expectations may include time in the office, onsite support with clients, prospects, or wellness events, and the opportunity to work from home as agreed upon with the supervisor. The schedule may vary based on seasonality, team needs, client meetings, and the growth of the Wellness Services department.