Wellness Operations Manager

About the role

The Wellness Operations Manager oversees the Wellness Guides and Programs operational teams, delivering quality program options in line with Brand Standards and according to resort occupancy. They also recommend and implement methods for increasing revenue, continuously monitor cleanliness, collaborate on projects, manage class schedules, coordinate with Sales and Events, manage Wellness Partnerships, oversee payroll and attendance, and develop training initiatives.

Responsibilities

• Lead team of Wellness Guides and oversee Programs operational teams
• Deliver quality program options in line with Brand Standards and according to resort occupancy
• Recommend and implement methods for increasing revenue
• Continuously monitor cleanliness of environment, ambience, and condition of physical space
• Collaborate as needed on projects and strategies related to Civana’s growth and brand expansion
• Manage class schedule accuracy on a daily basis
• Run effective weekly team meetings
• Schedule classes on quarterly basis while managing space logistics across property
• Work closely with Sales and Events to execute and oversee group programming
• Coordinate with Marketing to manage Wellness Partnerships
• Oversee and ensure accuracy of payroll and attendance for all programs teams
• Develop and implement training initiatives for guest services and operational procedures for programs
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws
• Be available to assist with smooth operation of Programs
• Maintain open communication and supervision of all Programs team members
• Liaise with other departments on guest and departmental challenges and/or needs and handle and/or offer assistance as required
• Ensure the safety and security of guests, staff and all Civana Carefree property

Requirements

• Previous Management experience in Studios, Spa, Wellness or Recreation required with direct operational responsibility and supervision
• Resort experience preferred
• Experience with producing class and experience schedules preferred

Qualifications

• Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment
• Product knowledge - Hospitality, Resort, and High-End Residential, with knowledge of the health and wellness industries
• Ability to make reasoned business decisions, taking into account several financial and strategic variables
• Strong leadership and organizational skills necessary to manage various departments as well as total Programs operation
• Possess business and financial skills to assist in developing and analyzing budgets, management and financial reports, cost analysis, etc.
• Must display appropriate social skills, congeniality, confidentiality and discretion necessary to make guests feel comfortable and welcome and serve as a role model for colleagues
• Demonstrated experience and ability to mentor, teach, supervise, motivate, monitor, encourage and support the advancement and continuity of staff
• Full time, flexible availability

Benefits

• Affordable health insurance starting the 1st of the month following hire date
• Complimentary shift meal
• Complimentary access to wellness classes & programming
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement Plan with Matching

Pay

TBD

Schedule

TBD