Wellness Coordinator - Part-Time

Job Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Absorb and document calls in a timely manner, as needed
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients
• Always maintain client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Absorb and train new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician

Requirements

• A high school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• 1+ year in high-end customer service or boutique hospitality - preferred
• Schedule flexibility between 8:00am – 8:00pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations

Physical Requirements

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times