Wellness Coordinator - Part-Time

About the Role

This part-time Wellness Coordinator position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs. As the first point of contact for patients, you’ll create a warm, refined, and service-driven experience from start to finish.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Assist the RN in opening and/or closing the clinic each day
• Perform basic administrative, clerical, and technical tasks to coordinate patient care
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients while ensuring client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure patients have a positive experience
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Requirements

• High school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• 1+ year in high-end customer service or boutique hospitality (preferred)
• Schedule flexibility between 8:00 AM – 8:00 PM
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations (Torrance, Redondo Beach, Hermosa Beach, and Manhattan Beach)

Physical Requirements

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

Schedule

Part-time position requiring 2-3 shifts per week, with mandatory availability on Saturdays and Sundays. Clinic hours are 8:00 AM to 8:00 PM, and team members must be available for both morning/afternoon and afternoon/evening shifts.

Pay

$23.00 base hourly rate + tips (average of $1 - $4 per hour).

Benefits

• Paid Time Off/Vacation Time (for full-time team members)
• Medical, dental, vision, paid life insurance, and other voluntary benefits (for full-time team members)
• 401(k) for part-time and full-time team members
• Career Development Opportunities
• Complimentary IV and injection therapy benefits
• Flexible Scheduling to accommodate availability
• Parental Leave Program (for full-time team members)