Wellness Coordinator – Front Desk Sales & Clinic Operations

About the role

This is a sales position with front-desk responsibilities, not a traditional receptionist role. You will independently manage the front desk while guiding patients toward membership, overcoming objections, asking directly for enrollment, and confidently closing the sale. We need someone naturally outgoing, high-energy, and confident engaging with people in person, by phone, and on camera.

Responsibilities

• Create a welcoming patient experience and independently manage daily front-desk operations
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and ask directly for the sale and payment
• Convert new patients into recurring members by confidently presenting services, pricing, and care options
• Follow sales scripts accurately while delivering them in a natural, confident, and conversational manner
• Handle patient questions, complaints, membership concerns, and cancellations professionally
• Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic
• Complete approximately 50-70 outbound lead and follow-up calls per day when assigned
• Prioritize patients, phone calls, sales, and administrative work during busy periods
• Manage patient flow, identify delays, and report specific concerns to clinic leadership
• Work collaboratively across shifts and take ownership of shared clinic responsibilities, including completing follow-up or unfinished tasks started by another Wellness Coordinator
• Actively request Google reviews and patient referrals and deliver an experience that earns both
• Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content

Requirements

Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment

Naturally outgoing, energetic, and comfortable initiating conversations and approaching strangers

Willing and able to participate in required customer-facing video reels, photos, and promotional content

Comfortable asking for commitment, discussing payment, and responding to sales objections

Confident communication skills and the ability to handle difficult conversations calmly

Strong computer, organizational, multitasking, and follow-through skills

Maintain a polished, professional business-casual appearance during every shift and clinic event

Reliable, punctual, coachable, accountable, and available to work every Saturday

Bilingual English/Spanish strongly preferred

Qualifications

High school diploma or equivalent

Experience in a similar role preferred

Skills

• Excellent verbal and written communication skills
• Ability to work independently and learn multiple systems quickly
• Strong organizational and multitasking skills
• Ability to handle difficult conversations calmly
• Proficient in Microsoft Office Suite

Benefits

• Full-time benefits include a Health Reimbursement Arrangement (HRA), paid holidays, and paid time off (PTO)
• Additional benefits may include a 90-day performance review and future merit-based increases

Pay

$21-$24 per hour based on relevant experience and demonstrated ability

Schedule

Full-time, 32-40 hours/week; every Saturday required; daily hours may vary