Front Desk Coordinator - Wellness

About the role

The Wellness Today Front Desk Coordinator serves as the primary point of contact for gym members and guests, helping create a welcoming environment while supporting the daily operations of our fitness facility.

Responsibilities

• Welcome and assist gym members, guests, and prospective members
• Manage member check-ins and facility access
• Answer phone calls and respond to member inquiries
• Schedule fitness consultations and appointments as needed
• Process memberships, payments, and account updates
• Maintain accurate member records
• Aid with membership tours and provide information about services and programs
• Absorb and support a clean, organized, and professional front desk environment
• Collaborate with fitness staff to deliver an exceptional member experience

Requirements

• High school diploma or equivalent
• Minimum of 1 year of customer service, front desk, hospitality, retail, fitness, or related experience preferred
• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency and experience with office software
• Ability to provide outstanding customer service in a fast-paced environment
• Dependable, professional, and team-oriented attitude

Benefits

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life insurance
• Additional voluntary benefits

Workplace Experience & Perks

• Supportive team environment
• Career advancement opportunities
• Professional growth and development
• Employee recognition programs
• Flexible scheduling options when available
• Employee discounts and wellness-focused culture