Wellness Consultant Team Lead / Social Media

About the role

Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations. This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.

At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.

Massage Heights is a nationally recognized massage and skincare franchise with locally owned Retreats dedicated to helping people live healthier, happier lives. We are committed to creating a workplace where team members feel valued, supported, and inspired to grow.

Responsibilities

Leadership

• Lead by example with professionalism and accountability
• Coach, motivate, and develop Wellness Consultants
• Foster a culture of teamwork, recognition, and continuous improvement

Sales & Guest Experience

• Coach consultative selling and personalized wellness journeys
• Drive memberships, retail, enhancements, rebooking, and guest retention
• Monitor KPIs and provide real-time coaching
• Resolve guest concerns with professionalism and empathy
• Promote services, memberships, retail products, and seasonal offerings

Operations

• Support opening and closing procedures
• Maintain retreat presentation and operational standards
• Assist with inventory, compliance, and daily documentation

Qualifications

• 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service
• Proven sales and coaching success
• Strong communication, organization, and conflict-resolution skills
• Comfortable working with performance metrics and technology
• Positive attitude with a growth mindset

Success factors

• Deliver exceptional guest experiences
• Develop high-performing Wellness Consultants
• Grow memberships and revenue
• Improve guest retention and rebooking
• Maintain operational excellence
• Build a positive, accountable team culture

Benefits

• Competitive hourly pay
• Commission and leadership bonus opportunities
• Career advancement and leadership development
• Paid training and ongoing coaching
• Beautiful spa environment
• Complimentary monthly massage or facial
• Wellness treatment and retail discounts
• Massage Heights Family Fund assistance
• Positive, team-focused culture

Schedule

• 6–8 hour shifts
• Retreat open