Wellness Coach (100% Remote)

Position Summary

The Wellness Coach at Healthmap Solutions interacts with members to address care needs, promote wellness, mitigate social determinants of health, and improve overall health outcomes. They work as part of a Care Team including nurses, social workers, and dietitians.

Responsibilities

• Connect with members to develop and support health care, identifying and addressing barriers and solutions like medication reminders, scheduling appointments, and directing towards community-based support programs.
• Establish trusting, supportive, and collaborative relationships with members and their caregivers to guide access to resources that leverage strengths for positive change.
• Meet with the team to review set goals and address targets established by the department and Service Level Agreements.
• Collect and document relevant member demographics and healthcare information and ensure accuracy in the Employee Health Record (EHR) system.
• Answer inbound and outbound calls from members, providers, and other resources to support company objectives.
• Conduct a minimum of outreach calls a day to a targeted list of eligible patients to describe the benefits of Healthmap Kidney Health Management program and enroll.
• Engage with members to understand and comfort them with the terms of care, using internal scripting or talking points to respond professionally to resistance.
• Report complaints and identify potential corrective and preventative actions to solve issues, some requiring escalation based on established procedures.

Requirements

• Associate’s degree in relevant field. Equivalent experience with specific certification may be considered in lieu of education.
• 2 years’ experience working in healthcare with individuals preferably having chronic diseases and/or behavioral health needs.
• Experience in managed care, physician office, or account management preferred.
• Previous experience working in a metrics-driven environment, preferred.

Skills

• Ability to problem-solve and execute initiatives.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint.