Wellness Center Front Desk Associate

Make a meaningful impact every day by being the welcoming first point of contact for members, guests, and residents who rely on our Wellness Center to stay active, engaged, and healthy. Join Community First Solutions as a Wellness Center Front Desk Associate at our Berkeley Square campus in Hamilton, Ohio. In this role, you’ll help create a positive, inclusive, and supportive environment by delivering exceptional customer service, assisting members with programs and services, and supporting wellness activities that enhance quality of life.

About the role

This position is ideal for someone who is friendly, organized, service-driven, and passionate about wellness and community connection.

Responsibilities

• Greet residents, members, and guests with a friendly, professional attitude.
• Answer phones and respond to questions about classes, programs, and services.
• Give tours of the facility to prospective members.
• Show members how to use workout machines and equipment properly.
• Maintain accurate records in member management software.
• Process payments and membership transactions as needed.
• Keep the front desk and lobby clean and organized.
• Assist with event and class setup when needed.
• Communicate member concerns or facility issues to the IL Director of Lifestyle.
• Follow all safety and wellness center policies and procedures.
• Abide by the company Always Behaviors each and every day as we serve our clients, colleagues, and community.
• Perform all other duties as assigned and/or appropriate to the position.

Requirements

• Prior experience in customer service, wellness, hospitality, or working with seniors preferred.
• Friendly, professional, and approachable with a genuine desire to help others.
• Strong communication and customer service skills.
• Reliable, organized, and able to multitask in a fast-paced environment.
• Team-oriented with a positive attitude and willingness to learn.
• Interest in wellness, fitness, or healthy lifestyles.
• Basic computer skills (email, scheduling, data entry).
• Ability to stand for extended periods and assist with light lifting and equipment setup.
• Physical ability to demonstrate basic exercises and use weight machines.
• 18 years of age or older, or high school graduate.

Pay

$14–$17 per hour, based on experience.

Schedule

Part Time | Monday–Friday, 8:00 AM–12:00 PM | No weekends, no holidays.

Location: Berkeley Square, 100 Berkeley Dr, Hamilton, OH 45013