Wellness Center Attendant (Per Diem) - Meadowmont Wellness Center

About the role

Join more than 56,000 teammates at UNC Health working to improve health and well‑being across North Carolina. The Wellness Center Attendant provides guest service, assists with equipment, enforces rules, maintains cleanliness, and supports opening/closing procedures in the front desk, climbing wall, pools, and fitness floor areas of the Meadowmont Wellness Center.

Responsibilities

• Greet guests, answer questions, direct members to services/programs.
• Maintain strong working knowledge of Wellness Center activities and programs.
• Respond to member problems/requests timely and respectfully, analyzing situations and exercising good judgment.
• Communicate employee/member concerns to appropriate staff and complete required paperwork.
• Handle program registration, telephone calls, check‑in, member requests efficiently.
• Communicate professionally with peers and area managers; use UNCH email, SharePoint, communication binders.
• Report and record information in equipment logs, cleaning schedules, opening/closing procedures, maintenance logs, walk‑throughs, etc.
• Attend departmental, all‑staff, and supervisor meetings as required.
• Conduct new member equipment orientations and fitness clinics; instruct climbers on wall use, belay techniques.
• Educate customers on policies/procedures; ensure safe, effective use of fitness equipment, pool supplies, climbing wall equipment.
• Perform general receptionist duties.
• Monitor all areas per departmental schedules (fitness floor, pool, rock wall, front desk); ensure proper registration per policies.
• Maintain adequate inventory of supplies; restock or communicate needs to area manager.
• Adhere to equipment maintenance and cleaning schedules; clean equipment, check safety, maintain pool/spa/sauna chemicals and temperatures, attend to spills, change laundry chemicals, clean dryer lint traps.
• Report malfunctioning equipment via maintenance logs and to area manager immediately.
• Enforce safety policies: proper equipment use, climbing device inspection, belay techniques, pool safety.
• Administer CPR/AED/O2 when needed; perform water rescue, file incident reports, activate EMS.
• Proactively identify risks and remedy situations; recognize signs of exercise intolerance and intervene.
• Attend required trainings (Customer Service 101, Exercise Basics, Equipment Orientation, Cleaning/Maintenance, FitLinxx, SharePoint, CSI, CPR/AED/O2, Lifeguard, etc.) and pursue ongoing knowledge.

Requirements

Education: None required.

Licensure/Certification: CPR certification within 1 month of hire; Lifeguard certification preferred within 90 days.

Professional Experience: No prior experience required.

Knowledge, Skills, and Abilities

• Excellent interpersonal, organizational, and communication skills.
• Enthusiastic, team‑oriented attitude.
• Ability to lift towel bins, minor exercise equipment, and perform a water rescue.
• Capable of working independently with initiative.
• Strong multitasking and time‑management skills.
• Knowledge of fitness and health components (cardiovascular fitness, muscular strength/endurance, flexibility, body composition) and risks of exercise participation.
• Ability to use computers, word processing, and other job‑related software (or willingness to learn).
• Clear speech and ability to articulate instructions.

Pay

Salary range: $18.00 – $24.66 per hour (hiring range). Pay offers are based on experience and internal equity.

Schedule

Work type: Per diem; standard hours per week: 15.00; schedule: variable; onsite work assignment.