Wellness Case Manager | St Augustine | $45k+

About the role

NIVA Health is seeking a Wellness Case Manager to guide patients through their wellness journey, from first conversation through ongoing treatment plan engagement. This role is built for someone who has spent their career at the intersection of health, wellness, and sales, and who genuinely enjoys both. You'll work closely with providers and clinic leadership, helping patients stay engaged, informed, and connected to the services that support their health goals.

What You'll Be Doing

• Building strong, trust-based relationships with patients from their very first interaction
• Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
• Supporting patient engagement, retention, and wellness treatment plan participation
• Coordinating follow-ups, scheduling, and patient communications
• Creating a seamless, elevated patient experience at every touchpoint
• Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
• Supporting new wellness initiatives and service launches within the clinic
• Partnering closely with providers and clinic staff in a collaborative environment

Requirements

You'll do well in this role if you have:

• A track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
• Natural personability, energy, and confidence in one-on-one conversations
• Exceptional communication skills and ability to build rapport quickly
• Enjoyment of working toward measurable goals tied to patient engagement, not just administrative tasks
• Strong organisation and proactive follow-up skills
• Ability to manage multiple patient relationships at once without losing attention to detail
• Ability to thrive in a performance-driven environment that's also genuinely supportive
• Warmth and solution-focused approach when someone hesitates or says no for now

Benefits

• $40k to $50k base salary (based on experience)
• Performance-based bonus tied to patient engagement and enrollment outcomes
• A high-impact, patient-facing role with real influence over patient outcomes
• A growth-oriented wellness environment
• A collaborative, close-knit clinic culture
• Direct access to clinic leadership and providers
• A company culture built around Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity