Wellness Associate I (Opening Shift)

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

About the role

The Wellness Associate I position is responsible for providing excellent customer service to all members, program participants and guests. This involves greeting members and guests, booking appointments, assisting with questions regarding services and programs, and organizing, maintaining, and assuring cleanliness of the wellness floor.

Responsibilities

• Enforce YMCA and Wellness Department rules and policies.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Give facility tours and orientations to new or prospective members as needed.
• Actively promote the Y, memberships, programs, services, and lessons, as well as promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by members/guests.
• Provide detailed descriptions of Y memberships, programs, services, facility features, and hours of operation.
• Properly open, perform daily tasks, and close the wellness area each day according to Standard Operating Procedures.
• Set a good example in promptness, respect, manners, honesty, and caring for all members, program participants, and guests.
• Adhere to policies related to boundaries with consumers.
• Attend/complete required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Follow mandated reporting requirements.

Requirements

• Must be at least 16 years of age and/or a Junior in High School.
• At least one year or more of customer service/public relations experience preferred.
• Passion and basic understanding of healthy living and helping others reach goals.
• Actively participating in a healthy lifestyle.
• Detail-oriented with strong organizational skills and the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Enthusiasm and excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• CPR/First Aid, Bloodborne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

Benefits

• Access to your Earned Wages before scheduled Pay Days.
• Free individual Y membership, with a 75% discount on upgraded memberships.
• 50% discount on programs, including childcare, sports, and aquatics.
• 20% discount on Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

Schedule

This position requires availability 2-3 days per week from 4:45 AM to 9:00 AM.