Member Services Associate II (Opening Shifts)
YMCA of Greenville · Simpsonville, SC · 1 mo ago
OTHRPart-time
About the role
The YMCA of Greenville is a dynamic and rapidly growing association dedicated to strengthening the community through youth development, healthy living, and social responsibility. The Member Services Associate II plays a crucial role in delivering exceptional service to members, guests, and program participants.
Responsibilities
- Deliver excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- May be required to serve as Manager on Duty as requested by upper management.
- Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Registers and receipts monies for memberships and program participants.
- Utilizes Y computers with skill and proficiency.
- Maintains a positive attitude and contributes toward a quality work environment.
- Attends/Completes required abuse risk management training.
- Follows mandated reporting requirements.
- Adheres to job specific abuse risk management responsibilities.
Requirements
- One year customer service/public relations experience.
- One year supervisory experience.
- Detail-oriented, possesses strong organizational skills, and able to multi-task.
- Enthusiastic with excellent customer service skills.
- Intermediate to advanced computer skills.
- Completion of Child Abuse Prevention, Blood Borne Pathogen, and CPR/First Aid training within first 30 days of employment.
Benefits
- Instant access to your earned wages before payday.
- Free individual Y membership, with 75% discount on upgraded memberships.
- 50% Discount on Programs, including Childcare, Sports, Personal Training, and Aquatics.
- 12% Retirement Contribution once fully vested.
- 403b Retirement Savings Plan.