Wellness Assistant

About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Hines is a 37 year company recognized in the industry for high standards and quality work.

About the role

The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.

Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
• Perform general administrative duties
• Assist with onboarding new patients and program participants
• Support chronic condition management programs through participant outreach and engagement
• Provide assistance with web and app initiatives of wellness and educational programs
• Maintain accurate participant records and documentation
• Respond to participant questions and provide excellent customer service

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities
• Proficiency with Microsoft Office and other computer applications
• Demonstrated commitment to confidentiality and professionalism
• Comfort with technology
• Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Benefits

• Competitive salary and benefits, including medical, dental, vision, short-term disability, long-term disability, company paid and voluntary life insurance
• Critical Illness, accident insurance and flexible spending also available
• 401k plan with company match, fully vested after 1 year
• Paid Holidays
• Work-life balance
• Generous time off policy

Pay

Compensation details: 16-18 Hourly Wage

Schedule

Full-time, Monday - Friday, no weekends or nights! In-office until successful completion of orientation period, then option for hybrid: three - four days working from home and 1 - 2 days in the office.