Welding and Machining Product Support Sales Rep

About the role

Customer: "a person who purchases goods or services from another". Client: "a person or group that uses the professional advice or services of another". The role of the Welding and Machining PSSR Consultant is to help our clients achieve success in their company as our client's measure success. We do this using the full resources of Wheeler Machinery Co., always maintaining a strict adherence to honesty, integrity, and a sincere approach. Examples being, to assist the client in lowering owning and operating costs, to help increase productivity, utilization, and uptime. As Part Of This Commitment, We Connect Clients With Wheeler's Full Welding And Machining Capabilities To Keep Their Equipment Running At Peak Performance, Including On-site field welding for repairs that can't wait for equipment to come off the job. In-shop welding and structural repair for more extensive fabrication or rebuild work. Precision machining of critical components to OEM tolerances, minimizing downtime from part replacement delays. Custom fabrication of parts and attachments tailored to a client's specific application or equipment configuration. Wear part rebuilding and hard facing to extend component life and reduce long-term replacement costs. Our overall goal is to build a mutually benefiting relationship of support where each company, Wheeler Machinery and our clients, can build a stable and successful presence for generations to come.

Responsibilities

• Safety – Safety is always the first consideration in all aspects of our business. Promote safety by demonstrating a positive example.
• Knowledge – Has superior knowledge and the experience to seek out proper resources to resolve difficult problems.
• Client Relations – Spends sufficient time with clients to develop and maintain a good working relationship. Need to be able to develop a relationship built on the foundation of trust, honesty and Integrity. Understand every possible aspect of the client’s business. After consulting with the client, devise plans using the resources of Wheeler Machinery Co. to reduce expense, increase efficiencies, receive full value from any and all equipment they own, rent or otherwise use and help them achieve success in the way or form they measure success. Responds to client complaints in a timely and professional manner. Resolves problems within company guidelines in a manner that results in our client’s satisfaction.
• Responsiveness to Job Demands – Accepts full responsibility for everything in his/her area. Will not “pass the buck” if something goes wrong. Takes care of all details and accepts the broader responsibilities.
• Interpersonal Relations – Has fine social skills and uses them effectively. Has good insight into people and readily adapts to them. Communication style is warm, friendly, and sincere.
• Relations with Supervisor – Follows directions well and pays close attention to what is said. Can be depended upon to act appropriately and cover all facets