Product Support Sales Rep

Summary Of Primary Functions

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be a visible, active, and recognized customer support leader throughout their area of responsibility (AOR) by aggressively pursuing product support business opportunities both with existing and new customers to enable Dobbs Equipment to achieve monthly product support revenue & profitability objectives.

Essential Functions and Responsibilities

• Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
• Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
• Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details.
• Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
• Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment’s policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
• Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
• Maintain strong expense controls while performing required job functions.
• Develop the Dobbs Customer Portal by educating and training customers.
• Assist in the collection of accounts receivables as requested from time to time.

Key Competencies

• Selling shop and field labor jobs to Deere and All Makes customers
• Preventative Maintenance Agreements
• Undercarriage and Ground Engaging Tools
• Strategic parts promotions set forth in the Dobbs Equipment Calendar

Qualification

• Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Drivers License and maintain a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.
• Must be able to self-manage/self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Quick learner with the ability to think out of the box.
• Extensive driving required; overnight travel required.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.