Product Support Sales Rep
About the role
Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR). The PSSR will aggressively pursue product support business opportunities with both existing and new customers to achieve monthly product support revenue and profitability objectives.
Responsibilities
- Ensure compliance with Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department, state/federal legislation, and the Health and Safety Manual.
- Call on all customers (current and new) in your assigned territory in accordance with the agreed call frequency to maximize product support revenue and profitability.
- Update the Dobbs Equipment database on a timely basis, including customer unit fleet details.
- Monitor local customer and competitive trends and make recommendations to management to enhance product support revenues and profitability.
- Ensure customer satisfaction with Dobbs Equipment product support and promptly address any disputes in accordance with company policies.
- Follow up with customers to ensure disputes are resolved in a timely manner.
- Staff the parts counter as scheduled and encourage customers to call for routine parts orders to improve efficiency.
- Maintain strong expense controls while performing job functions.
- Develop the Dobbs Customer Portal by educating and training customers.
- Assist in the collection of accounts receivables as requested.
- Adhere to the safety policies of Dobbs Equipment and clients.
Key Competencies
PSSRs are expected to aggressively target Deere and All Makes customer uptime by focusing on the following strategic areas:
- Selling shop and field labor jobs to Deere and All Makes customers.
- Preventative Maintenance Agreements.
- Undercarriage and Ground Engaging Tools.
- Strategic parts promotions set forth in the Dobbs Equipment Calendar.
Annual targets will be set for each PSSR and progress will be measured, reviewed, and ranked monthly via a Performance Scorecard. Progress toward targets will form the basis of the performance management process, including:
- Branch Service Share (Actual to Target).
- Parts and Labor Revenue.
- New Product Support Customer Revenue.
- JDLink Renewal Percentage.
- PM Agreement Service Completion.
- Undercarriage Revenue.
- Attachment Sales Revenue.
- Ground Engaging Tools Revenue.
- Complete PSSR training as assigned on JDU.
- Continue completing courses to stay current with industry changes.
Requirements
- Bachelor’s degree or equivalent from a four-year college, or a minimum of 3 years of related experience and/or training, or an equivalent combination of education and experience.
- Valid Driver’s License and a clean driving record.
- Customer service experience.
- Strong problem-solving skills and the ability to self-manage/self-motivate.
- PC literate, proficient with MS Office (emphasis on Excel and Outlook).
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Basic arithmetic skills (addition, subtraction, multiplication, division using whole numbers, common fractions, and decimals).
- Quick learner with the ability to think creatively.
- Extensive driving required; overnight travel required.
- Bilingual is a plus.
Work Environment
The work environment includes occasional exposure to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level is usually quiet.
Physical Demands
The physical demands include:
- Regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
- Frequently required to walk, climb or balance, and stoop, kneel, crouch, or crawl.
- Occasionally required to sit.
- Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required include close vision and color vision.