Welcome Team Attendant

Position Details

Position Type: Part-time, working up to 19 hours/week (Minimum of 10 hours/week)

Facility Hours: Monday-Friday 5:00am-9:00pm, Saturday 7:00am-8:00pm, Sunday 12:00pm-6:00pm

Schedule: Flexible scheduling including early mornings, evenings, weekends, and holidays, as determined by program and operational needs

Pay Rate: $15.00/hour

Position Overview

The Welcome Team Attendant supports daily operations at the membership desk by providing exceptional customer service. This role assists with memberships, program information, facility access, event hosting, and administrative support, ensuring a smooth and welcoming experience for all.

What You'll Do

• Deliver exceptional customer service by warmly greeting members and guests, answering questions, and resolving concerns professionally
• Promote, explain, and sell memberships and services, connecting individuals to programs that best meet their needs
• Accurately enter and maintain records in the Customer Relationship Management (CRM) system, including memberships, program registrations, reservations, and transactions
• Maintain up-to-date knowledge of Kroc Center programs including aquatics, fitness, recreation, youth programs, and special events
• Answer incoming phone calls promptly and direct inquiries to appropriate staff or departments
• Monitor facility access to ensure only authorized individuals enter and report safety concerns as needed
• Serve as an Event Host for rentals and special events, assisting with room setup, A/V needs, and guest support
• Perform administrative tasks such as filing, data entry, daily reconciliations, reports, and mailings
• Maintain a clean, organized, and professional welcome desk area
• Maintain confidentiality and foster a positive, respectful work atmosphere with members, guests, and coworkers

What We're Looking For

• High school diploma or equivalent
• Must be at least 18 years of age, per Salvation Army cash handling policy
• Prior experience in customer service, sales, or administrative roles preferred
• Friendly, professional, and approachable communication style in person and over the phone
• Empathy and ability to communicate effectively with diverse populations, including low-income and vulnerable individuals
• Comfort using computers, POS systems, and CRM software (or willingness to learn)
• Strong multitasking and time-management skills with the ability to stay composed under pressure
• Basic cash handling skills, including accurate math and transaction processing
• Ability to work collaboratively as part of a team
• Ability to read, write, and communicate in English

Physical & Working Conditions

• Ability to sit and stand for extended periods of time
• Regular walking, standing, bending, reaching, squatting, kneeling, and twisting
• Ability to lift and carry up to 25lbs occasionally
• Work performed primarily in an indoor, front desk environment. Occasional exposure to varying temperatures (due to proximity to exterior doors), cleaning chemicals, dust, odors, or environmental conditions related to facility operations

Employee Benefits & Perks

• Paid Time Off (PTO) - We value work-life balance and encourage time to rest and recharge
• Free Individual Kroc Center Membership - Enjoy access to fitness, aquatics, and wellness opportunities
• Family Membership Upgrade Available - Upgrade to a family membership for just $10/month
• Purpose-Driven Work - Be part of a respected, faith-based organization dedicated to hope, dignity, and service
• Skill Development - Build experience in customer service, sales, administration, communication, and problem-solving
• Community Impact - Help create positive, welcoming experiences for individuals and families throughout the community

About The Quincy Kroc Center

The Quincy Kroc Center redefines what a community center can be - a place where individuals and families come together to grow, connect, and thrive. As part of The Salvation Army, the Kroc Center provides inclusive programs and welcoming spaces that nurture the mind, body, and spirit, offering opportunities for wellness, creativity, learning, and support at every stage of life. From fitness and aquatics to youth programs, performances, classes, and community events, the Kroc Center is designed to be a hub of connection and positive, life-changing experiences. Through programs, services, and welcoming spaces, the Quincy Kroc Center provides hope, opportunity, and connection - helping transform lives and strengthen our community.