Welcome Desk Manager

Essential Responsibilities

• Welcome Desk Staff Management
• Hiring Staff, conducting interviews and onboarding new staff
• Staff evaluations
• Creates staff schedule and manages changes
• Tracks and conducts six-month performance evaluations
• Ensures staff members are completing responsibilities
• Ensures the welcome desk is staffed during all hours of operation.
• Quarterly staff meetings and regular in-service training
• Welcome Desk Facility Management
• Affixes welcome desk inventory
• Tracks and restocks cleaning supplies, first aid, etc are kept in stock
• Arranges pickup and dropoff of cleaning rags through Happy Nest
• Keeps facility signage current with event posters, hours of operation, etc
• Manages overall cleanliness and safety of the facility
• Events
• Staff and facilitates group climbing events
• Staff and facilitates special events
• Ensures all staff are aware of the monthly events and are given talking points to inform the public.

Required Skills

• 3+ years of climbing experience
• 2+ years welcome desk experience or equivalents sales experience

Hours and Shift Expectations

• Max 30 hours per week
• 1:00pm-7:00pm Monday – Friday
• Daytime, nighttime, and weekend availability required with advanced notice

Compensation And Benefits

• $20-25 hr
• 8 days PTO per 12 month full time equivalent
• Free Membership
• Free guest passes
• Eligible for use ONLY when team member is not working
• Limit to two guests per day
• Rental shoes and chalk included
• 20% off retail
• Access to pro deals and industry discounts
• One pair of climbing shoes at wholesale cost per year (Please order in advance, tax and shipping & handling not included)