Welcome Coordinator
Hopscotch Primary Care · Asheville, NC · 2 mo ago
On-siteOTHRFull-time
About the role
The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system.
Responsibilities
- Greet and check patients in and out
- Verify insurance and collect copays
- Maintain multiple schedules
- Verify and update patient information in the electronic health record
- Aid patients with forms and paperwork
- Schedule patients and conduct outreach to them
- Cookier transportation for patients
- Prepare and process medical records
- Answer calls, take messages, and distribute communication across the care team via phone and electronic health record.
- Other duties as assigned
About You
- Previous clerical experience in a medical office setting with 1-2 years minimum experience in a customer service and customer-facing role
- A kind and positive attitude with passion for helping others
- Proficiency with computers
- Ability to be flexible in a fast-paced environment
- Strong interpersonal and communication skills, verbal and written
- Desire to improve patient access to care and providing a warm and caring clinic experience
- Proven reliability, organization, and dependability
- A team player, happy to do what it takes to support their team-mates
- Ability to travel within Western North Carolina, working across clinics
- US work authorization