Welcome Center Representative – Nashua YMCA

Position Summary

Under the direction of the Nashua Director of Membership, the Welcome Center Representative is responsible for informing and serving YMCA members and patrons according to YMCA policies and procedures. Must possess strong and effective written and verbal communication skills to obtain accurate, neat, and precise member information and program registrations. One must be courteous, informed and professional in dealing with clientele. The candidate must be able to make sound decisions, maintain confidentiality, and work well with others as a team as well as with limited supervision. Proficient computer skills are necessary.

Qualifications

• Current Red Cross First Aid and Adult CPR/AED certification
• Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA)
• Ability to lift up to 50 pounds

Essential Functions

• Flexibility and adaptability to changed situations are essential in this position.
• Warmly and enthusiastically greet members through eye contact and with a smile.
• Anticipate their needs and approach them before they approach you whenever possible.
• Personalize relationship with members by introducing yourself and asking the name of each member with whom you come into contact.
• Make a point of remembering members’ names and use them frequently.
• When the opportunity arises, introduce members to other members or to fellow staff.
• Respond to all inquiries and complaints in a timely and courteous manner.
• Engage with members in a way that they feel welcomed and connected to the Y.
• Be able to work EVERY shift despite any type of weather.

Ymca Competencies

• Relationships: Builds rapport and relates well to others
• Inclusion: Works effectively with people of different backgrounds, abilities, opinions and perceptions
• Innovation: Embraces new approaches and discovers ideas to create a better member experience
• Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members
• Self-Development: Pursues self-development that enhances job performance