Welcome Center Clerk

About the role

The Welcome Center Clerk is responsible for checking in and out trailers and containers, managing shipping and receiving paperwork, and maintaining access control of the yard. This role ensures accurate documentation, professional driver interaction, and compliance with safety and operational standards.

Primary Responsibilities

• Inspect inbound and outbound trailers/containers
• Document individuals entering and leaving the yard
• Maintain control of Bills of Lading (BOLs) and trailer/container inspection sheets
• Interact with drivers courteously, respectfully, and professionally
• Check trailers/containers in and out using the Warehouse Management System (WMS)
• Coordinate with clerical and workflow staff
• Answer phone calls from internal and external customers
• Maintain access control and driver logs
• Perform yard audits and reconcile yard status with WMS data
• Prioritize and manage a high volume of emails at shift start and throughout the day
• Enforce safety policies including PPE, pedestrian traffic, speed limits, and site-specific rules
• Report safety and security issues promptly

Education & Experience

• High school diploma or equivalent required
• 1–2 years of relevant experience preferred

Skills & Qualifications

• Excellent verbal and written communication skills
• Customer service driven
• Strong team player

Physical & Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Benefits

• Competitive hourly rates depending on location and experience
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Pay

USD $13.99 – USD $26.55

Schedule

Shift Friday – Sunday, 3rd Shift (Night/Overnight)