Welcome Call Coordinator (Part-Time)

Kickstart a rewarding career with one of the nation’s consecutive Best Places to Work by joining our award-winning team as a part-time Welcome Call Coordinator. You’ll be the first point of contact for customers, helping to understand their needs, explain our services, and direct them to the right departments. With a friendly, customer-focused approach, you’ll handle various inquiries using our resources and call scripts to ensure seamless support.

About the role

This role is perfect for individuals who are detail-oriented, customer-focused, and ready to contribute to a high-performance team.

Responsibilities

• Assisting customers with inquiries, providing clear information, and seamlessly transferring calls to the appropriate departments
• Following call center scripts to ensure accurate, consistent responses across various client topics
• Updating the CRM database with detailed conversation notes to maintain a thorough client history
• Supporting Debt Consultants during the client enrollment process to facilitate a smooth onboarding experience
• Adhering to all communication procedures, policies, and guidelines to uphold service quality and compliance standards
• Meeting or exceeding individual and team performance goals to drive overall success
• Performing additional duties as assigned to support the team and enhance the customer experience

Requirements

• Strong verbal and written communication skills
• Customer-focused attitude with patience, friendliness, and positivity
• Experience with Google Workspace or similar platforms
• Proficient typing skills for accurate data entry and record-keeping
• Excellent attention to detail
• Previous experience in customer service or sales is a plus

Benefits

• Paid Training
• Opportunity to make a meaningful impact on clients' financial well-being
• Competitive compensation package
• Flexible working hours
• Positive and collaborative work environment
• Career growth and development opportunities

Pay

$18.00 per hour

This role is open to remote candidates residing in the United States who do not require visa sponsorship.