Weekend Telephone Triage LPN-Onsite-Work 24 paid for 30
About the role
This position will be located at our headquarters in Cleveland, Ohio. Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. Join us in making the most of every day! Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. We believe that our success starts with our greatest asset: our employees. We live our shared core values in everything we do: compassion, excellence, equality, integrity, service, stewardship. We have a passion for purpose‑driven work.
Responsibilities
- Our Clinical Agents (Telephone Triage LPNs) provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings.
- Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process.
- Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients, etc., and providers to begin assessing situation and gaining understanding of the patients' specific care needs and begin advising care.
- Triage inbound calls for multiple health care professionals and families and provide intervention (be it advise or dispatch).
- Demonstrate calm and attentive presence,