Weekend Support

Duties & Responsibilities

• Answers inbound customer calls and directs calls to appropriate departments & contacts as a phone receptionist.
• On Saturday & Sunday, answers inbound customer national service calls and dispatch dealers for service.
• Sales orders that need to be shipped, including picking, packing, manifesting and delivery to the appropriate carrier.
• Cycle counts, records weight and dimensioning of products in warehouse.
• Kitting of parts for upstream production purposes.
• Picks and Packs orders that may be shipping the following business day.
• Periodically monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.
• Light assembly of products required for the next week.
• Performs data entry in systems as directed.

Inventory Management

• Cycle counts.
• Records weight and dimensioning of products in warehouse.
• Kitting of parts for upstream production purposes.
• Picks and Packs orders that may be shipping the following business day.

Production Monitoring

• Monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.
• Light assembly of products required for the next week.

Data Entry

• Performs data entry in systems as directed.

Team Environment

Working one day with multiple teammates and weekends with more independent assignments provides opportunity for a mix of team and individual projects.

Why You’ll Love Rice Lake Weighing Systems

• Competitive salary paid weekly.
• Healthcare (medical, dental, vision, prescription drugs).
• No-cost clinic for plan members.
• 401(k) savings plan with Profit Sharing and match.
• Life, AD&D, and disability insurance.
• Paid Time Off.
• Holiday pay opportunities.
• Employee Assistance Program.

Requirements

• Ability to work as a team and independently when needed.
• Exceptional customer service skills.
• Works well under pressure and maintains professionalism during stressful situations.
• Ability to answer and direct customer calls in a timely manner.
• Outstanding personal computing skills including Excel, Word, Outlook.
• Strong analytic and problem-solving skills.
• Good verbal, written and interpersonal communication skills.

Qualifications

This position requires an on-site presence at our Corporate Headquarters in Rice Lake, Wisconsin; telecommuting is not available.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.