Weekend Receptionist Every Other Weekend

Summary/Objective

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Responsibilities

• Answering incoming calls, determining the nature of the call and routing the call to the appropriate party.
• Locating personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensuring that all visitors sign-in and refuse visitor’s entry to the facility if needed.
• Reports suspicious behavior to the supervisor on duty.
• Responds to inquiries regarding job openings and distributes job applications to prospective employees.
• Receives, sorts, and forwards incoming mail.
• Captures and coordinates the pick-up and delivery of express mail services.
• Reports all resident and resident concerns to the appropriate department head.
• Maintains a list of all residents by name and room number, staff extension numbers, and key personnel.
• Handles sensitive information regarding residents and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps the lobby and workstation clean and hazard-free at all times.
• Reports all hazardous conditions, damaged equipment, and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with residents, visitors, families, peers, and supervisors.
• Attends and participates in departmental meetings and in-services as directed.
• Responds to special requests made by residents, residents, and family members.

Benefits

• Earned it bonus
• Paid orientation
• Very supportive management
• 401(k)
• Employee discounts
• Monthly gift cards
• Same day pay option
• Employee Engagement program
• Staff appreciation lunches and giveaways
• Company swag
• Annual raises
• Opportunities for advancement
• Birthday pay