Weekend Receptionist

About the role

Norview Heights Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers committed to a resident-centered and quality-focused environment. The workplace culture emphasizes uplifting people and values engagement, training, and competitive pay.

Responsibilities

• Answer incoming calls, direct to appropriate departments and employees
• Manage and distribute incoming mail
• Order, receive, stock, and distribute office supplies
• Coordinate the pick-up and delivery of express mail services
• Provide callers with information about the facility
• Transfer callers to appropriate voicemail when an employee is unavailable
• Assist with other related clerical duties as needed

Requirements

• High school diploma or GED required or equivalent related work experience
• Six (6) months to one (1) year customer service experience or related office/clerical duties
• Excellent phone etiquette and effective verbal and written English communication skills
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point, and Outlook, Internet and Intranet navigation
• Highest level of professionalism with the ability to maintain confidentiality
• Ability to communicate at all levels of organization and work well within a team environment
• Customer service oriented with the ability to work well under pressure
• Strong attention to detail and organizational skills with the ability to prioritize, coordinate, and maintain multiple projects with high quality and productivity
• Strong analytical and problem-solving skills
• Approachable, flexible, and adaptable to change