Weekend PRN Intake Specialist

About the role

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do. As an Intake Specialist, you will play an important role in helping patients access home health services. You will process incoming referrals, verify patient and insurance information, obtain required documentation, and collaborate with hospitals, providers, referral sources, Sales, and Operations to help ensure a smooth transition into care.

Responsibilities

• Receive and process incoming patient referrals from hospitals, providers, and other referral sources; review referrals for completeness and accuracy; ensure required orders and supporting documentation have been received; follow up with referral sources to obtain missing information.
• Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR; complete insurance eligibility and benefit verification; review and reconcile insurance changes on a routine basis; maintain accurate and organized referral records.
• Navigate electronic referral portals and healthcare systems; process referrals through hospital and provider platforms; communicate with hospital case managers and discharge planners when additional information is needed; monitor incoming referrals and prioritize tasks based on urgency.
• Communicate professionally with referral sources, providers, patients, Sales, and Operations; work closely with internal teams to support timely referral processing; help resolve documentation or information discrepancies.
• Maintain patient information in accordance with HIPAA and company policies; handle confidential medical and insurance information with accuracy and discretion; ensure documentation is complete, organized, and properly maintained.

Requirements

• At least 1 year of recent experience in medical intake, referral processing, healthcare administration, or a similar healthcare environment.
• Experience navigating EMR systems.
• Experience with medical referrals and documentation.
• Experience with insurance verification and eligibility.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of information while maintaining accuracy.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to prioritize work based on urgency and patient needs.
• Florida residency required.
• Ability to maintain a quiet, professional, HIPAA‑compliant home workspace.
• Reliable internet connection and ability to work independently in a remote environment.
• Successful completion of an AHCA Level 2 background screening (if required