Weekend Intake Specialist/Receptionist

Department: Intake Employment Type: Part Time Location: Houston/Corporate Reporting To: Mollie Levar Description The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (11) offices in Texas: (2) offices in Houston (Corporate and River Oaks), and (1) office in Atascocita, Humble, Kingwood, The Woodlands, Austin, Dallas, San Antonio, Fort Worth, and Humble! Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist. We are seeking an experienced and motivated individual to join our firm as a Weekend Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology. Bring your reliable and upbeat personality to our firm! Key Responsibilities Responsibilities Greet and assist clients, visitors, and potential new clients in person and over the phoneMeet daily call quota to qualify potential new clientsBuild rapport with callers via email, phone or in-personGather data from inquiries to qualify potential new clientsSchedule and confirm appointments in HubSpot and Google CalendarScan and prepare documents for necessary reports Scan, copy, fax, and file documents as needed Serve refreshments and ensure the client reception area remains professional and invitingHandle high volume incoming and outgoing callsSupport the intake process by following structured scripts and gathering accurate client informationCollect and route mail and hand-delivered packagesEnter information into an online systemFront desk reception responsibilities required.Gather reports at the end of the shiftPerform other duties as assigned by the Intake Manager or Leadership teamMust be willing to work every weekend Skills, Knowledge and Expertise 1-2 years of experience as a intake specialist, high volume receptionist or customer service representative or office support role.Prior experience handling high volume call most preferred.Proven computer skills for look up and data entry.Have the ability to learn new technology and databases.Must have a track record of reliability and on time service.Have strong verbal, written, or in-person communication skills.Must be highly organized and be able to prioritize tasks.Bilingual in Spanish mostly preferred, not required. Benefits This is a part-time position and is not eligible for company-sponsored benefits. Equal Opportunity Statement We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.