Weekend Hotel Night Auditor

About the role

The Weekend Hotel Night Auditor plays a crucial role in ensuring the financial integrity and operational efficiency of Hampton Inn & Suites Phoenix Downtown. This position requires a strong background in hotel night audit experience and exceptional customer service skills.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Requirements

• Must have a minimum of 1 year of hotel night audit experience
• Must be able to work Fridays and Saturdays from 11pm-7am

Qualifications

• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

Skills

• Excellent customer service skills
• Attention to detail
• Organizational skills
• Problem-solving skills

Benefits

• Career Development: Personalized career pathing and skill development, leadership and mentorship programs, educational and certification reimbursement
• Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, Catch of the Day – earn bonuses for going above and beyond to support team and guests, Everyone Sells – earn cash for bringing in business to our properties, Paid Volunteer hours – Earn money for community service
• Health & Wellness Benefits: Medical, dental, and vision plans, Paid sick time and Paid Time Off, Virtual telehealth access and employee assistance resources, Monthly health and fitness reimbursement programs
• Financial Support: Same-day pay options, Referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Pay

$19.00 per hour

Schedule

Overnight shifts from 11:00 p.m. until 7:00 a.m.

Company Information

The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award-winning, family-owned third-generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Equal Opportunity Employer

NCG Hospitality is proud to be an Equal Opportunity Employer.