Weekend Hotel Night Audit

Job Description

Provide excellent customer service to all guests of the hotel, including check-in and check-out procedures, balancing cash, reconciling credit cards, answering the phone, and attending to guest needs.

Essential Job Functions

• Be in required uniform, name tag, and ear piece.
• Greet all guests.
• Provide information to guests about policies, services, and amenities.
• Sell rooms to walk-in guests, enter and change reservations in the system, post charges to guest accounts, process payments from guests, make necessary changes to guest accounts, inform housekeeping of any room changes, etc.
• Listen and respond to guest needs, answer the phone, transfer calls, clean the front desk area and surrounding area, complete checklists, maintain daily logs, balance cash drawer.
• Stand for an 8-hour shift.

Additional Responsibilities

• Have a conductive attitude for team growth, hospitality, and serving environment.
• Willingness to complete hospitality training and education of the hospitality industry.
• Ability to complete any other duties given by the supervisor or general manager.

Benefits

• Knowledge of Choice Advantage is preferred but not required.
• Friends and family hotel discounts.
• Paid time off.
• Holiday Pay.