Weekend Care Navigation LPN

About the role

Reserve Care operates in celebration of the individual worth of each life, striving to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services, emphasizing one-call resolution and seamless progression of referrals through dispatch.

Responsibilities

• Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including CarePort, electronic fax inbox, phone referrals, and other designated referral sources.
• Learn and utilize the dispatch process to schedule appointments for prospective patients.
• Follow up on referrals that do not progress to dispatch in a timely manner.
• Perform direct admits to inpatient care centers as needed.
• Take clinical calls from patients and caregivers; attempt resolution and escalate appropriately.
• Notify primary care teams of any clinical issues addressed.
• Participate in quality improvement and process improvement initiatives.
• Perform other duties as assigned.

Success Capabilities

• Licensed Practical Nurse (LPN) in the state of Ohio
• Hospice experience strongly preferred
• Excellent verbal and written communication skills
• Ability to communicate calmly and compassionately with patients and families in distress
• Strong teamwork and collaboration skills
• Comfortable using multiple technologies, including Electronic Medical Records (EMR), phone systems, and referral and intake platforms

Physical Requirements

• Sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally.
• Work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity.
• Employee is not subject to adverse environmental conditions, but may be exposed to environmental elements such as infectious disease, bloodborne pathogens, chemical fumes, pet dander, allergens, inclement weather, and potentially difficult patient and family situations.

Schedule

• Saturday & Sunday, 8:00 am – 8:30 pm