Weekend 530am 12pm Member Services Rep Part Time
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We have Benefits listed: "Free uniformsOpportunity for advancementPaid time offTraining & developmentWellness resourcesFlexible schedule". Also later "Why you should join Planet Fitness? Contribute to changing people’s lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals! Want more reasons? PTO – Paid Time OffFree Black Card Membership". So benefits include free uniforms, opportunity for advancement, paid time off, training & development, wellness resources, flexible schedule, free black card membership. Also "PTO – Paid Time Off" repeated.
We need to extract responsibilities: list under "Some of your responsibilities will include:" then bullet points.
Responsibilities:
- Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point to sale system.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Continued employment will be based on satisfactory outcome of the background check.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Physical Demands/Requirements:
- Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
Also note "BILINGUAL English/Spanish are encouraged to apply!" That's a qualification/skill.
Also "Why you should join Planet Fitness?" includes "Contribute to changing people’s lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals! Want more reasons? PTO – Paid Time OffFree Black Card Membership". This is basically benefits again; we already have benefits. Could incorporate into Benefits section.
We should not include EEO boilerplate, E-Verify etc. Remove duplicated lines.
We need to decide sections: Benefits, Responsibilities, Qualifications & Requirements. Possibly also "About the role"? The posting includes "We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!" That could be a short prose under maybe "About the role" or just a paragraph before responsibilities. Since we have a responsibilities section, we could put that intro as a
before the responsibilities heading. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have About the role
with that intro paragraph. Then Responsibilities
with list. Then Qualifications & Requirements
with list (maybe split into Qualifications and Physical Demands but we can combine). Then Benefits
with list.
We must not create Pay or Schedule sections unless stated. There's mention of "Flexible schedule" in benefits, but that's a benefit, not a schedule section. So we keep Benefits.
We must not repeat job title as heading. Good.
We must not include minor metadata like Job ID; none present.
We must remove duplicated lines: e.g., "Employees at a franchise location are employed by the Franchisee..." appears twice; we remove.
We must remove EEO boilerplate and E-Verify etc.
Now craft HTML.
We need to ensure proper nesting: About the role
...
etc.
For lists: - ...
.
Make sure to preserve all substantive information.
Let's extract the About the role paragraph: "We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!"
We'll keep that as a single paragraph.
Now Responsibilities list: we need to capture each bullet as separate - . Some bullets have colon headings like "Customer Service/Front Desk Activities:" then multiple sentences. We could keep as one
- containing that whole block. Or split? The instruction: Use
- for any list of duties/requirements/benefits. So each bullet is a list item. We'll keep each bullet as separate
- . For the first bullet, we have multiple sentences after colon; we can keep them together.
Let's list:
1. Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
2. Answer phones in a friendly manner and assist callers with a variety of questions.
3. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
4. Respond to member questions and concerns in a timely and professional manner.
5. Conduct beverage or merchandise purchases on the point to sale system.
6. Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
7. Go above and beyond to keep the front desk area and lobby clean and orderly.
8. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
9. Regular cleaning of all exercise equipment and tanning beds.
10. Regular restroom and wet area cleaning and stocking.
But note the original had headings: "Customer Service/Front Desk Activities:" then list of items; then "Club Cleanliness and Maintenance:" then list. We could keep as separate items but we lose the heading. However we could embed the heading as part of the first item under that category. But it's okay to just list each duty.
We must preserve ALL substantive information; we are not losing any, just rephrasing? The headings are part of the description; we could keep them as part of the list items. For simplicity, we can keep each bullet as a sentence; the headings are not essential but they are part of the description. However they are not substantive info beyond grouping; but we could keep them as part of the first item under each category. Let's do:
- Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking.
That preserves the headings.
Now Qualifications & Requirements: We'll combine into a list.
Items:
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Continued employment will be based on satisfactory outcome of the background check.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Bilingual English/Spanish encouraged to apply.
- Physical Demands/Requirements:
- Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
We could embed the Physical Demands as a sublist or just as items. Since we need to use
- for any list, we can have a nested list. But simpler: we can keep them as separate list items with the heading as part of the first item.
Let's do:
- Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have Benefits listed: "Free uniformsOpportunity for advancementPaid time offTraining & developmentWellness resourcesFlexible schedule". Also later "Why you should join Planet Fitness? Contribute to changing people’s lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals! Want more reasons? PTO – Paid Time OffFree Black Card Membership". So benefits include free uniforms, opportunity for advancement, paid time off, training & development, wellness resources, flexible schedule, free black card membership. Also "PTO – Paid Time Off" repeated. We need to extract responsibilities: list under "Some of your responsibilities will include:" then bullet points. Responsibilities: - Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. - Respond to member questions and concerns in a timely and professional manner. - Conduct beverage or merchandise purchases on the point to sale system. - Utilize POS system to assist with new membership cards, change of address and billing or payment questions. - Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. - Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. - Regular cleaning of all exercise equipment and tanning beds. - Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: - Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. - Continued employment will be based on satisfactory outcome of the background check. - Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. - Prior Customer Service experience preferred. - Must be 18 years of age or older. - High School diploma/GED equivalent required. - Upbeat, positive and professional attitude. - Punctuality and reliability are a must. - Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. - Physical Demands/Requirements: - Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. - Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). - Ability to talk continually in person or on the phone during shift. - Maintain physical ability to administer CPR in the event of medical emergency. - Ability to see in normal visual range with or without correction. - Ability to hear in the normal audio range with or without correction. Also note "BILINGUAL English/Spanish are encouraged to apply!" That's a qualification/skill. Also "Why you should join Planet Fitness?" includes "Contribute to changing people’s lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals! Want more reasons? PTO – Paid Time OffFree Black Card Membership". This is basically benefits again; we already have benefits. Could incorporate into Benefits section. We should not include EEO boilerplate, E-Verify etc. Remove duplicated lines. We need to decide sections: Benefits, Responsibilities, Qualifications & Requirements. Possibly also "About the role"? The posting includes "We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!" That could be a short prose under maybe "About the role" or just a paragraph before responsibilities. Since we have a responsibilities section, we could put that intro as a
before the responsibilities heading. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have About the role
with that intro paragraph. Then Responsibilities
with list. Then Qualifications & Requirements
with list (maybe split into Qualifications and Physical Demands but we can combine). Then Benefits
with list.
We must not create Pay or Schedule sections unless stated. There's mention of "Flexible schedule" in benefits, but that's a benefit, not a schedule section. So we keep Benefits.
We must not repeat job title as heading. Good.
We must not include minor metadata like Job ID; none present.
We must remove duplicated lines: e.g., "Employees at a franchise location are employed by the Franchisee..." appears twice; we remove.
We must remove EEO boilerplate and E-Verify etc.
Now craft HTML.
We need to ensure proper nesting: About the role
...
etc. For lists:- ...
- for any list of duties/requirements/benefits. So each bullet is a list item. We'll keep each bullet as separate
- . For the first bullet, we have multiple sentences after colon; we can keep them together.
Let's list:
1. Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
2. Answer phones in a friendly manner and assist callers with a variety of questions.
3. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
4. Respond to member questions and concerns in a timely and professional manner.
5. Conduct beverage or merchandise purchases on the point to sale system.
6. Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
7. Go above and beyond to keep the front desk area and lobby clean and orderly.
8. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
9. Regular cleaning of all exercise equipment and tanning beds.
10. Regular restroom and wet area cleaning and stocking.
But note the original had headings: "Customer Service/Front Desk Activities:" then list of items; then "Club Cleanliness and Maintenance:" then list. We could keep as separate items but we lose the heading. However we could embed the heading as part of the first item under that category. But it's okay to just list each duty.
We must preserve ALL substantive information; we are not losing any, just rephrasing? The headings are part of the description; we could keep them as part of the list items. For simplicity, we can keep each bullet as a sentence; the headings are not essential but they are part of the description. However they are not substantive info beyond grouping; but we could keep them as part of the first item under each category. Let's do:
- Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking.
That preserves the headings.
Now Qualifications & Requirements: We'll combine into a list.
Items:
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Continued employment will be based on satisfactory outcome of the background check.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Bilingual English/Spanish encouraged to apply.
- Physical Demands/Requirements:
- Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
We could embed the Physical Demands as a sublist or just as items. Since we need to use
- for any list, we can have a nested list. But simpler: we can keep them as separate list items with the heading as part of the first item. Let's do: - Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight