Member Services Rep Part Time Weekend Morning

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Flexible schedule
• Free Black Card Membership

About the role

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish speakers are encouraged to apply. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

Customer Service / Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire; continued employment is based on satisfactory outcome.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co‑workers, exceeding member expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Bilingual English/Spanish encouraged.

Physical Demands

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
• Occasionally lift, carry, push, and/or pull moderate weight (up to 50 lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in normal audio range with or without correction.