Member Services Rep Part Time Weekend Morning

About the role

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish applicants are encouraged to apply. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Position: Member Services Rep – Part Time – Weekend/Morning

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Regularly clean all exercise equipment and tanning beds.
• Regularly clean and stock restrooms and wet areas.

Requirements

• Submit to a 7‑year criminal background check within the first week of hire (continued employment based on satisfactory outcome).
• Exceptional customer service skills; ability to interact positively and professionally with members