Website Operations Manager, AWS Website

About the role

The AWS Website team is looking for a detail-oriented Website Operations Manager to join the AWS Channels Marketing team. The role will work with stakeholders to bring great digital experiences to life, driving operational excellence for the website's biggest launches and day-to-day publishing needs with a mixture of hands-on page creation, request triaging and routing, and cross-functional coordination across global partners.

This role requires effective cross-functional communication skills, as well as a clear understanding of AWS brand guidelines and standards, website features and tools, and content management capabilities. Moreover, as the operational partner responsible for ensuring seamless web channel updates, they will be responsible for overseeing end-to-end request management, launch coordination, and process optimization for publishing workflows.

Responsibilities

• Execute and manage day-to-day web publishing requests across AWS digital properties
• Triage, route, and prioritize incoming requests with the goal of maintaining operational efficiency and meeting launch timelines
• Collaborate with stakeholders across various web, marketing, engineering, UX, product management, and business teams to coordinate website launches and ensure alignment on deliverables and deadlines
• Work closely with global operations partners to provide US-hours coverage and ensure continuity of web channel support across time zones, including coordination for large-scale events such as re:Invent
• Identify and optimize internal web authoring workflows to create efficiencies and process standards
• Approach quality assurance (QA) with a high degree of rigor to ensure the customer experience meets a high quality bar before publication

Qualifications

The ideal candidate will have 5+ years of professional non-internship marketing experience, with experience managing intake workflows and prioritizing competing requests, digital publishing and content production timelines and process, and leading website operational workflows and cross-functional coordination.

Experience with web content management, specifically with Adobe Experience Manager (AEM) or other enterprise CMS, is required.

• Preferred qualifications include experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion
• Experience with project management and workflow tracking tools such as Asana, JIRA, Workfront, or similar platforms
• Experience coordinating across distributed or global teams spanning multiple time zones
• Experience with quality assurance processes for web content and digital launches
• Experience managing production teams and assigning work based on intake priority
• Experience supporting large-scale digital events or campaigns with complex operational requirements

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

The base salary range for this position is $82,700.00 - $137,900.00 USD annually, with a package that includes sign-on payments and restricted stock units (RSUs).