Web Operations Specialist

Job Summary

If you love variety, enjoy making digital tools work harmoniously behind the scenes, and have a meticulous eye for detail, we want to hear from you! Pay Range: $72,500-$76,000 /annual This is an on-site position in Palo Alto, California.

About the Role

We are seeking a versatile, sharp, detail-oriented Web Operations Specialist to support our online platforms. This is a dynamic, hybrid role perfect for someone who sits right at the intersection of web development and design, technical systems support and content management.

Responsibilities

• Be responsible for platform sync operations - monitor and troubleshoot systems to ensure automated custom event carousel and interactive event calendar load properly, pull accurate event data and remain mobile-responsive
• Build out new landing pages, update text and swap banners using Elementor Pro and TheGem theme
• Create and edit basic written copy, format images and layout promotional content for upcoming events and programs on WordPress and Shopify sites
• Install, configure and update WordPress plugins to enhance website functionality
• Train and support OFJCC staff on program operations and troubleshooting

Requirements

• Demonstrated proficiency in managing WordPress sites and familiarity with version control systems and hosting platform workflows supported by either a verifiable credential, industry certification or related degree, relevant coursework with a published curriculum or professional experience in a comparable role
• 3-4 years of related professional experience in a similar role; preferred
• 3 years of strong proficiency managing WordPress sites, other platforms including Shopify and theme builders such as Elementor Pro
• Strong foundational knowledge of HTML5, CSS3 and basic JavaScript for custom styling and troubleshooting
• A demonstrated understanding of UI/UX and mobile-first design constraints
• Experience with SEO best practices for WordPress sites
• Experience working inside premium theme frameworks – previous experience with TheGem theme preferred
• Able to read API documentation, configure webhooks and troubleshoot data sync issues between external systems such as Ticket Tailor and WordPress
• A demonstrated understanding of parsing raw JSON data payloads to independently debug complex data mismatches or sync errors
• Familiarity with version control systems such as Git, desired
• Familiarity with the Pantheon hosting platform workflow, including deploying changes through Dev, Stage and Live environments, desired
• Previous graphic design experience with Canva and/or PhotoShop
• Ability to problem solve, take initiative, set priorities, handle multiple projects and exercise good judgment in a fast-paced, dynamic, deadline-driven environment
• Demonstrated creative and innovative thinking and work output
• Experience creating and managing content across multiple social media channels
• Understanding of Google Analytics and site performance metrics
• Ability and desire to work independently and as a team member with the community and other employees
• Proficient knowledge of Microsoft Office Suite. Ability to work occasional evenings or weekends when needed

Qualifications

• Positive, upbeat and enthusiastic about working in a non-profit environment

Benefits

Medical, dental, vision insurance
Paid holidays and paid time off
403(b) retirement
Free membership at our award-winning fitness center

Perks

The Perks include:

• Texting Privacy Policy and Information: Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. Message frequency will vary depending on the application process. Msg & Date rates may apply. OPT out at any time by texting “Stop”.

Pay

$72,500-$76,000 /annual

Schedule

On-site position in Palo Alto, California