Website Operations & Digital Platforms Specialist

Responsibilities

• Serve as the primary point of contact for day-to-day user account and one-off issues reported by the contact center.
• Provide troubleshooting and facilitate conversations with the development team to resolve issues.
• Manage website-related questions from program staff regarding program uploads, event publishing, and registration integration with Salesforce.
• Report on website performance, leveraging Google Analytics to track audience engagement, marketing campaign results, and key website metrics.
• Manage website content updates, page creation, and publishing within WordPress while maintaining a user-friendly experience.
• Assist in optimizing the website's user-facing and back-end content libraries, including media file clean-up and legacy editorial categorization.
• Cook up with external developers to address bugs, implement enhancements, and support ongoing website maintenance.
• Translate design concepts into responsive, user-friendly web pages.
• Monitor website functionality and performance, identifying opportunities for improvement. Ensure the website follows accessibility, usability, and SEO best practices.

Requirements

• Experience working with WordPress website administration and content management.
• Experience with Salesforce, including user support and troubleshooting.
• Experience collaborating with website developers, technical vendors, or digital agencies.
• Experience building or maintaining responsive web pages from wireframes or design specifications.
• Strong problem-solving skills and ability to manage multiple projects simultaneously.
• Excellent communication and organizational skills.