Website Content Manager

About the Role

The Website Content Manager oversees the planning, coordination, and publishing of Communications and Marketing website content to ensure accuracy, consistency, and alignment with institutional goals. This role serves as the central point of contact for all Communications and Marketing web content across the organization. The Information and Interpretive Technologies (IIT) department has primary responsibility for the museum’s website, and this role serves as the liaison between the Communications and Marketing division and IIT.

Responsibilities

• Manage the full lifecycle of Communications and Marketing website content, including content strategy, stakeholder coordination, review and approval of workflows, publishing, and ongoing maintenance across staging and live environments
• Coordinate with departments to gather, review, and approve content for the homepage, exhibition, event, and visitor information pages
• Ensure website content adheres to editorial and brand standards through copy-editing, fact-checking, proofreading, and quality review processes
• Process website update requests by modifying text, images, embedded video content, and related assets within the museum’s content management system, utilizing basic HTML tagging as needed
• Create and optimize web-ready graphic assets for desktop and mobile experiences using Adobe Photoshop templates, approved imagery, and provided copy
• Review and publish event submissions, maintain accurate and up-to-date online calendars and event listings
• Maintain digital assets, including proper credits, metadata, and file organization
• Develop and manage content launch timelines and publishing workflows while providing stakeholders with guidance on requirements, deadlines, and web publishing best practices
• Collaborate with the Information and Interpretive Technologies (IIT) department and internal stakeholders to support website enhancements and content initiatives
• Monitor site performance and recommend improvements to user experience, content effectiveness, and website functionality
• Participate in an on-call rotation to address and provide emergency website updates outside normal working hours

Qualifications

• Bachelor’s degree in communications, marketing, digital media, or related field, or equivalent experience
• 2-4+ years of experience managing website content and publishing workflows within content management systems
• Excellent editorial, proofreading, fact-checking, and web writing skills
• Experience creating digital assets using Adobe Creative Suite, particularly Photoshop and Illustrator
• Working knowledge of HTML and web publishing best practices
• Experience with Jira, Outlook, Microsoft Office Suite, Asana, and SharePoint preferred
• Strong attention to detail and organizational skills
• Strong stakeholder management, project coordination, and communication skills, with the ability to manage multiple priorities and work effectively across management and cross-functional teams
• Experience coordinating digital projects and serving as a liaison between technical and non-technical stakeholders preferred
• Basic understanding of web analytics, SEO best practices, and user experience principles

Pay

The salary for this position is $64,133.

Schedule

This position is Full-Time, Exempt, and 35 hours per week. This position is required to be performed fully onsite at Philadelphia Museum of Art locations three days per week, and remote two days depending on the schedule for the week at the discretion of the manager.

Benefits

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays
• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.