Website Content Manager

The Philadelphia Museum of Art actively seeks to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field.

About the role

The Website Content Manager oversees the planning, coordination, and publishing of Communications and Marketing website content to ensure accuracy, consistency, and alignment with institutional goals. This role serves as the central point of contact for all Communications and Marketing web content across the organization and the liaison between the Communications and Marketing division and the Information and Interpretive Technologies (IIT) department.

Responsibilities

• Manage the full lifecycle of Communications and Marketing website content, including content strategy, stakeholder coordination, review and approval of workflows, publishing, and ongoing maintenance across staging and live environments
• Coordinate with departments to gather, review, and approve content for the homepage, exhibition, event, and visitor information pages
• Ensure website content adheres to editorial and brand standards through copy-editing, factchecking, proofreading, and quality review processes
• Process website update requests by modifying text, images, embedded video content, and related assets within the museum’s content management system, utilizing basic HTML tagging as needed
• Create and optimize web-ready graphic assets for desktop and mobile experiences using Adobe Photoshop templates, approved imagery, and provided copy
• Review and publish event submissions, maintain accurate and up-to-date online calendars and event listings
• Maintain digital assets, including proper credits, metadata, and file organization
• Develop and manage content launch timelines and publishing workflows while providing stakeholders with guidance on requirements, deadlines, and web publishing best practices
• Collaborate with the Information and Interpretive Technologies (IIT) department and internal stakeholders to support website enhancements and content initiatives
• Monitor site performance and recommend improvements to user experience, content effectiveness, and website functionality
• Participate in an on-call rotation to address and provide emergency website updates outside normal working hours

Requirements

• Bachelor’s degree in communications, marketing, digital media, or related field, or equivalent experience
• 2-4+ years of experience managing website content and publishing workflows within content management systems
• Excellent editorial, proofreading, factchecking, and web writing skills
• Experience creating digital assets using Adobe Creative Suite, particularly Photoshop and Illustrator
• Working knowledge of HTML and web publishing best practices
• Strong attention to detail and organizational skills
• Strong stakeholder management, project coordination, and communication skills, with the ability to manage multiple priorities and work effectively across management and cross-functional teams

Preferred Qualifications

• Experience with Jira, Outlook, Microsoft Office Suite, Asana, and SharePoint
• Experience coordinating digital projects and serving as a liaison between technical and non-technical stakeholders
• Basic understanding of web analytics, SEO best practices, and user experience principles

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner consistent with the best interests of the museum, and protects and enhances its reputation and standing within the community of museums
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences
• Maintains confidentiality
• Adheres to all museum protocols, procedures, rules, and policies
• Able to remain stationary for extended periods, utilize computers and other office equipment, perform administrative duties in a typical interior office environment, gallery, or exhibit space, and access most public and staff areas of the museum campus
• Background check required after a conditional job offer is made

Pay

$64,133 per year

Schedule

• Full-Time, Exempt, 35 hours per week
• Part of the AFSCME Local 397 bargaining unit
• Required to be performed fully onsite at Philadelphia Museum of Art locations three days per week, and remote two days per week at the discretion of the manager

Benefits

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores
• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.