Web Operations Manager

Responsibilities

• Overall ABM website technology owner and ensuring maintenance of governance standards and policies
• Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied.
• Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM’s internal standards as well as external regulatory requirements (GDPR, CCPA, etc.).
• User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes.
• DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives.
• System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues.
• Workspace Provisioning: Management of web techstack resources to support ABM’s workspace (plugins, integrations, SSO, security needs, etc.).
• Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access.
• Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations.
• Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have.
• Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production.
• Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related technical field required
• 10+ years of experience as enterprise web technical management
• Relevant certifications in web development, server management, or cybersecurity
• Prior experience in website administration, server management, or web development
• Experience supporting standardizing processes across complex organizations
• Strong background in system architecture and integrations
• Demonstrated success leading high-performing technical teams

Technical Skills

• Strong understanding of database management and architecture
• Proficiency with industry standard content management systems
• Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL
• Experience with web analytics, SEO, and usability to optimize user experience
• Experience with system integration and API development
• Familiarity AI technologies
• Understanding of cybersecurity best practices

Leadership Competencies

• Strategic thinking and execution
• Technology innovation and thought leadership
• Process design and optimization
• Stakeholder management and influence
• Effective communication and presentation skills

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com.