Web Management & Digital Experience Manager - Phoenix, AZ

Job Responsibilities

• Serve as the primary owner of content authoring and publishing across portfolio websites within Adobe Experience Manager (AEM).
• Build, update, and optimize website content including landing pages, property pages, offers, and seasonal campaigns.
• Leverage AEM capabilities (components, templates, content fragments) to create dynamic, scalable, and reusable content experiences.
• Ensure all content reflects strong destination storytelling, brand standards, and conversion best practices.
• Partner with marketing and property teams to translate business priorities into compelling digital content.
• Utilize Target to run personalization tests and respective optimizations.

Website Transformation & Platform Leadership

• Lead the end-to-end transformation of property websites using AEM, with a focus on usability, scalability, and speed-to-market.
• Establish content governance, workflows, and publishing standards across the portfolio through products like Adobe Workfront.
• Enable property teams with tools, templates, and training to support localized content updates.

Personalization & Customer Journey Orchestration

• Design and implement personalized experiences using Adobe Target through A/B and multivariate testing, rules based testing and geo-targeting.
• Align authored content to targeted audience segments and guest journey stages (pre-, in-, post-stay).
• Partner with CRM team to integrate behavioral data to deliver relevant timely messaging.

UX/UI, Visual Design & Conversion Optimization

• Translate insights into high-performing UX/UI enhancements that improve engagement and conversion.
• Ensure websites reflect strong visual storytelling and cohesive brand identity.
• Contribute to or guide light graphic design execution (web assets, landing pages, promotional visuals).
• Lead testing strategies (A/B, multivariate) to continually enhance visual experience to improve site performance.

Analytics & Performance Management

• Leverage Adobe Customer Journey Analytics, Adobe Analytics, Google Analytics, or similar tools to evaluate content and site performance.
• Define KPIs and track metrics including engagement, conversion, and revenue contribution.
• Use data-driven insights to continuously refine content strategy and user experience.

Technical Development & Integration

• Collaborate with development and IT teams on AEM components, integrations, and enhancements.
• Ensure seamless integration with booking engines, CRM/CDP platforms, and third-party tools.
• Maintain high standards for mobile responsiveness, page speed, and GEO and SEO.

Cross-Functional Collaboration

• Partner across marketing, revenue, operations, and IT to align digital content with business priorities.
• Manage external agencies and content/development partners.
• Support onboarding of new properties into the digital ecosystem.

Qualifications

• 5?10+ years of experience in web content development, CMS management, or digital experience platforms.
• Deep, hands-on expertise with Adobe Experience Manager (AEM)?particularly content authoring, components, and workflows.
• Experience using Adobe Target or similar platforms for content-driven personalization.
• Strong understanding of digital content strategy, UX principles, and conversion optimization.
• Experience managing content across multiple sites or properties.