Web Management & Digital Experience Manager - Phoenix, AZ

Job Responsibilities

• Serve as the primary owner of content authoring and publishing across portfolio websites within Adobe Experience Manager (AEM).
• Build, update, and optimize website content including landing pages, property pages, offers, and seasonal campaigns.
• Leverage AEM capabilities (components, templates, content fragments) to create dynamic, scalable, and reusable content experiences.
• Ensure all content reflects strong destination storytelling, brand standards, and conversion best practices.
• Partner with marketing and property teams to translate business priorities into compelling digital content.
• Utilize Target to run personalization tests and respective optimizations.

Website Transformation & Platform Leadership

• Lead the end-to-end transformation of property websites using AEM, with a focus on usability, scalability, and speed-to-market.
• Establish content governance, workflows, and publishing standards across the portfolio through products like Adobe Workfront.
• Enable property teams with tools, templates, and training to support localized content updates.

Personalization & Customer Journey Orchestration

• Design and implement personalized experiences using Adobe Target through A/B and multivariate testing, rules based testing and geo-targeting.
• Align authored content to targeted audience segments and guest journey stages (pre-, in-, post-stay).
• Partner with CRM team to integrate behavioral data to deliver relevant timely messaging.

UX/UI, Visual Design & Conversion Optimization

• Translate insights into high-performing UX/UI enhancements that improve engagement and conversion.
• Ensure websites reflect strong visual storytelling and cohesive brand identity.
• Contribute to or guide light graphic design execution (web assets, landing pages, promotional visuals).
• Lead testing strategies (A/B, multivariate) to continually enhance visual experience to improve site performance.
• Apply Web Content Accessibility Guidelines (WCAG 2.2 AA) to audit, remediate, and maintain accessible web content, and champion accessibility best practices across teams.

Analytics & Performance Management

• Leverage Adobe Customer Journey Analytics, Adobe Analytics, Google Analytics, or similar tools to evaluate content and site performance.
• Define KPIs and track metrics including engagement, conversion, and revenue contribution.
• Use data-driven insights to continuously refine content strategy and user experience.

Technical Development & Integration

• Collaborate with development and IT teams on AEM components, integrations, and enhancements.
• Ensure seamless integration with booking engines, CRM/CDP platforms, and third-party tools.
• Maintain high standards for mobile responsiveness, page speed, and GEO and SEO.

Cross-Functional Collaboration

• Partner across marketing, revenue, operations, and IT to align digital content with business priorities.
• Manage external agencies and content/development partners.
• Support onboarding of new properties into the digital ecosystem.

Qualifications

• 5-10+ years of experience in web content development, CMS management, or digital experience platforms.
• Deep, hands-on expertise with Adobe Experience Manager (AEM)?particularly content authoring, components, and workflows.
• Experience using Adobe Target or similar platforms for content-driven personalization.
• Strong understanding of digital content strategy, UX principles, and conversion optimization.
• Experience managing content across multiple sites or properties.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.