Web Content Specialist

About the role

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the role of Web Content Specialist.

Responsibilities

• Conduct Quarterly Content Reviews – perform scheduled reviews of assigned Medicaid and CHIP webpages to ensure information is accurate, current, and compliant with federal standards.
• Cook up with Subject Matter Experts and Webpage Owners – reach out to and collaborate with SMEs and webpage owners to verify content accuracy and secure necessary updates.
• Verify and Document Federal Compliance – assess each page against federal requirements and agency standards; document findings and resolve non-compliance issues.
• Update Content, Links, and Naming Conventions – make routine edits to text, links, and naming to maintain consistency and usability.
• Track changes and maintain records – record updates, approvals, and communication to ensure transparency and maintain federal compliance.

Requirements

• Graduation from an accredited four-year college or university with major coursework in digital communications, English, journalism, marketing, communications, or a closely related field.
• Minimum of three years’ experience in a communication-related job. Web content experience preferred.

Qualifications

Knowledge
- Knowledge in coordinating web content updates and publishing external communications.
- Knowledge in web content standards including formatting standards, naming conventions, and general header/footer use.
- Proficiency in web content writing, editing, basic link checking, content formatting, and version control.
- Understanding of project management and ability to execute projects in a timely, effective manner.
- Knowledge of general professional writing principles and standards.
- Knowledge of Associated Press Stylebook.
- Knowledge of libel, slander and copyright laws.

Skills
- Quality-focused review of submissions for accuracy, compliance with federal mandates, and completeness before submitting to the Web Services team or issuing alerts.
- Clear communication, ensuring that time-sensitive deadlines are featured in submission emails, and clarifying requirements with MCS staff.
- Competence in accurately documenting changes, approvals, and compliance status.
- Ability to take initiative and independently manage webpage reviews and required updates, ensuring adherence to quarterly timelines.
- Ability to identify areas of improvement to streamline and strengthen the federal compliance process to improve web transparency and access to information.
- Ability to build relationships with business partners to achieve a greater understanding of different business functions and goals.
- Ability to see hidden problems, looking beyond the obvious, and respond accordingly.
- Ability to work in a demanding, fast-paced environment and meet targeted deadlines.

Skills
- Easily follows routine and provides ongoing support for completing external communications requests and quarterly web page audits.
- Proficiency in prescriptive, cyclical work processes with consistency and accuracy.
- Strong webpage writing and editing skills to ensure that content meets HHS style guide and federal mandates, and is accurate.
- Exceptional attention to detail and strong organizational skills to manage and track updates on 250+ webpages, quarterly.
- Clear written and verbal communication skills to coordinate with subject matter experts and content owners.
- Timely and responsive communication.
- A proven track record for superb written and oral communications; excellent proofreading and editing skills, and a passion for creating relevant content aligned with business objectives and strategies.
- A keen attention to detail and the ability to prioritize and manage a variety of tasks simultaneously, sometimes under pressure and often with tight deadlines.

Benefits

The comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.