Web API Architect

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer relationships and provide technical support
• Handle escalations and resolve complex issues
• Collaborate with cross-functional teams to improve customer satisfaction

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in IT support or customer service
• Strong problem-solving and communication skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of network infrastructure

Skills

• Customer service skills
• Technical troubleshooting
• Team collaboration

Benefits

• Flexible work schedule
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM